Shipping policy

We are dedicated to delivering exceptional products and a seamless shopping experience. Please familiarize yourself with our shipping policy below.

Shipping Cost

  • Ground shipping and return shipping is free for all orders placed on our website. No additional fees will be charged for ground shipping within the United States including Alaska and Hawaii.
  • Other select shipping methods may be purchased for an additional fee which is calculated based on the shipping address provided at checkout.

Delivery Zone 

  • At this time, we offer shipping within the United States only, including Alaska and Hawaii.
  • We do not ship internationally or to U.S. territories.

Processing Time

  • Orders are typically processed within 2-5 business days from the date of purchase.
  • Please note that processing times may be subject to change during busy seasons or due to unforeseen circumstances. We will make every effort to keep you informed of any delays.

Estimated Delivery Time

  • Free Ground Shipping: Once your order has been processed and shipped, you can expect to receive your package within 3-7 business days.
  • Paid Shipping: If purchased, you can expect to receive your package on or before the estimated delivery time provided during checkout.
  • Please note that these timeframes are an estimate and actual delivery times may vary depending on your location and any unforeseen circumstances.

Shipping Method and Provider

  • Free Ground Shipping: We may ship your package using UPS, USPS or FedEx depending on shipping rates and estimated delivery times at the time of purchase. 
  • Paid Shipping: We will ship your package via the method and provider selected at checkout.

    Order Tracking

    • Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the shipping provider's website or by contacting their customer service directly.

    Address Accuracy

    • It is essential to provide accurate shipping information during the checkout process. Contrafeit, LLC will not be held responsible for any delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

    Delivery Issues and Returns

    • In the event that your package is lost, damaged, or experiencing significant delays during transit, please contact us immediately. We will work with the shipping provider to resolve the issue and ensure you receive your order promptly.
    • For information regarding returns or exchanges, please refer to our Refund Policy on our website.

     

    If you have any further questions or require assistance with your order, please feel free to contact our customer service team at contact@contrafeit.com. We appreciate your support and look forward to serving you with the utmost care and professionalism.