Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request and ship your return. Please note that it may take up to 24 hours for a return request to be reviewed and for a shipping label to be provided.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, simply log into your account to utilize self-serve returns. Please note that returns will need to be sent to the following address: 3527 Mt Diablo Blvd, Ste 226, Lafayette, CA, 94549, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at contact@contrafeit.com.
Order Cancellations
If your order has not yet shipped, it may be possible to cancel and refund your order. Please contact us via the order status inquiry page with your order number and cancellation request so that we may assist with your cancellation.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@contrafeit.com.